Contact information

Contact Information

Need help with your order, shipping, returns, or product information? Our customer support team is here to assist you. For faster service, please contact us by email and include your order number when available.

Customer Support

Email niubeestore01@gmail.com

Business Hours Monday–Friday, 9:00 AM–5:00 PM PST

Response Time We usually respond within 1–3 business days.

Support Topics Orders, shipping, returns, damaged items, product questions, and general inquiries.

For faster support, please include your order number, the email used at checkout, and a brief description of your question.

Order & Return Support

If you need help with a return, damaged item, incorrect item, delayed package, or missing delivery, please contact us before taking further action.

Please do not send return packages to any address without confirmation from our customer service team. Return instructions and the correct return address will be provided after your return request is reviewed.

For return and refund details, please review our Refund Policy.

Business Information

Trade Name: NIUBEE

Company Name: Shenzhen Chuangtian Electronic Technology Co., Ltd.

Business Address:
Room 1201, Qiancheng Center, No. 5 Haicheng Road,
Mabu Community, Xixiang Street, Bao'an District,
Shenzhen, Guangdong 518102,
China

This business address is provided for company identification purposes only and is not a return address.