1. Shipping Costs

Free Shipping: We offer free shipping on all orders over $39.

Flat Rate Shipping: A flat shipping rate of $4.99 applies to orders under $39.

Shipping fees, if applicable, will be shown at checkout before you complete your order.

2. Order Processing

We process and ship orders within 1–2 business days, Monday through Friday, excluding holidays.

Orders placed on weekends or holidays will usually be processed on the next business day.

Once your order has shipped, you will receive a shipping confirmation email with a tracking number.

3. Delivery Times

Delivery times vary based on your location and the shipping carrier.

Typical delivery to all 50 U.S. states takes 3–7 business days after processing.

Please note that delivery estimates are not guaranteed. Delays may occur due to carrier issues, weather, holidays, address problems, or other circumstances outside our control.

4. Tracking Your Order

After your order ships, you will receive a tracking number by email.

Tracking information may take up to 24–48 hours to update after the carrier receives the package.

If your tracking number does not update right away, please allow some additional time for the carrier system to refresh.

5. Address Accuracy

Please make sure your shipping address is complete and accurate before placing your order.

NIUBEE is not responsible for delays, failed deliveries, or lost packages caused by incorrect, incomplete, or outdated shipping addresses provided by the customer.

If you notice an address error after placing your order, please contact us as soon as possible. We will do our best to help, but address changes may not be possible once an order has been processed or shipped.

6. Delayed, Lost, or Damaged Packages

If your package is delayed, marked as delivered but not received, lost in transit, or arrives damaged, please contact us and we will help review the issue.

For damaged items, please provide photos or video of the package and product so that we can assist you more quickly.

Depending on the situation, we may help contact the carrier, arrange a replacement, or provide another suitable solution in accordance with our policies.

7. Shipping Restrictions

Our shipping coverage and delivery options may vary depending on your location, carrier availability, and product type.

If we are unable to ship to your address, we will contact you using the email or phone number provided at checkout.