Refund policy

1. Eligibility for Returns

Return Window: You may request a return within 30 days from the date your order was delivered.

Item Condition: Returned items must be unused, in the same condition as received, and in their original packaging with all included accessories.

Proof of Purchase: Please provide your order number or original receipt when contacting us.

2. Non-Returnable Items

Certain items may not be eligible for return, including:

• Personalized or custom-made products.
• Items marked as “Final Sale” or purchased during a clearance event.
• Gift cards.
• Products that have been used, damaged, altered, or returned without original packaging or accessories.
• Returns sent without prior authorization from our customer service team.

3. Return Process

To start a return, please contact us before sending any item back.

Contact Us: Email us at niubeestore01@gmail.com within the return period. Please include your order number and the reason for the return.

Review & Authorization: Our customer service team will review your request and provide return instructions after approval. A Return Merchandise Authorization number may be required.

Ship the Item: After your return request is approved, please send the item back in its original packaging with all included accessories, following the return instructions provided by our team.

Return Address: The return address will be provided by our customer service team after your return request is approved.

4. Return Shipping Costs

Customer-Initiated Returns: For returns due to personal reasons, such as ordering by mistake or changing your mind, the customer is responsible for return shipping costs. Original shipping fees are non-refundable.

Store-Error Returns: If the return is due to our error, such as a wrong item, defective item, or damaged item, we will cover the return shipping cost. We may provide a prepaid shipping label or reimburse reasonable return shipping costs after review.

5. Refund Processing

Inspection & Approval: Once we receive and inspect the returned item, we will notify you by email whether your refund has been approved or rejected.

After Approval: Approved refunds will be issued to the original payment method.

Processing Time: Refunds are usually issued within 5–10 business days after approval. Your bank or credit card company may require additional time to process and post the refund to your account.

Form of Refund: Refunds will be issued to the original payment method. In some cases, store credit or an exchange may be offered when a direct refund is not possible.

6. Exchanges

We currently process returns primarily for refunds. The fastest way to receive a different item is to return the original item after approval and place a new order for the desired product.

7. Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 2 days of delivery with photos or video evidence of the issue.

After review, we may arrange a free replacement, provide a refund, or offer another suitable solution.

8. Store Credit

Store credit may be issued in the form of a digital gift card code for the value of an approved return. The code will be emailed to you and can be used for future purchases at NIUBEE.